By order of Indiana Governor Eric Holcomb, we require that customers and guests wear face coverings while on the premises in order to protect employees, other customers, and those with whom they are in contact.
The mandate applies to anyone age eight (8) or older inside our facilities. Exceptions will apply for those individuals unable to wear masks for medical reasons.
If you do not have a mask, we will be happy to provide one.
When we greet you at the door, we may ask you to briefly remove your mask and show us a valid ID card. If you have any flu-like symptoms or suspect you have been in contact with someone who is sick within the last 14 days, we ask that you please take advantage of our convenient online/mobile banking options.
JCB’s Leadership Team and our Pandemic Committee continue to meet regularly to closely monitor the status of the pandemic based on information from local and national health officials, progress toward Governor Holcomb’s “Back on Track” plan, as well as our own daily traffic patterns and transaction data.
Customers are increasingly and successfully using our electronic banking options, ATMs, and expanded drive-thru hours. And although lobby access is “by appointment,” in most cases JCB customers who want or need in-person service can call upon arrival to have an employee let them in to serve their banking needs.
We believe our current modes of operation still allow us to effectively provide the necessary products with extraordinary service while also considering the health and safety of our employees, customers, and our communities at large.
In keeping the health of our customers, employees, and communities as our number one priority, beginning Monday, March 23, 2020, lobby service at JCB Banking Centers will be by appointment only. JCB drive-thru services will be open Monday through Friday with extended hours until 6 p.m. (with regular Saturday hours), and our ATMs and night depositories will remain accessible 24/7 for your convenience.
To schedule an in-branch appointment during regular business hours, please use the following phone numbers:
Please note: Effective Monday, March 23, 2020, lobby service at our JayC Foods Banking Center (Seymour) will be temporarily suspended, and the Washington Street Banking Center (Columbus) will not be accessible due to a remodel project.
JCB’s suite of electronic banking options enable you to complete many of your banking needs from ANYWHERE. Using your laptop, tablet, or phone, you can check your balances and statements, transfer funds, make loan payments – and even deposit checks and pay bills.
Use the JCB Mobile Banking app on your phone or tablet device.
Utilize JCB Online Banking on your laptop or desktop computer.
Business Customers: Learn more about Business Online Banking.
We are following the recommendations of the Centers for Disease Control and Prevention (CDC) to help prevent the spread of viruses in our branches. This will help keep you safe when you visit us in person.
And, in light of COVID-19, JCB has enhanced our regular daily cleaning schedule in branches and offices, including disinfecting high-traffic and high-contact areas twice a day. This includes door handles, desks, countertops, ATMs, and light switches.
Our employees may, from time to time, use gloves to count and/or handle currency and coin during transactions.
We have additional hand sanitizers in all of our branches and offices for both customer and employee use.
If you have questions or need help enrolling in or accessing any of our electronic banking options,
please call us at 800-204-6477. Our call center is fully staffed and ready to serve you.
As with many significant events or news stories, the COVID-19 outbreak has brought out scammers and con artists. The scams take the form of e-mails and phone calls and follow the usual course of asking the recipient to click a link or attachment or to provide credit card or other personal information.
The most common scams reported so far revolve around:
• Online purchasing of test kits, vaccines, or other preventative treatment
• Links to websites with breaking news
• Phony alerts from the CDC, World Health Organization, or other government health agencies
• Relief funds for heavily affected areas
We encourage you to remain vigilant for scams related to coronavirus and exercise caution in handling any e-mail with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to the pandemic.
For your protection, we advise that you take the following precautions:
• Avoid clicking on links in unsolicited e-mails and be wary of e-mail attachments.
• Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19.
• Do not reveal personal or financial information via e-mail, and do not respond to e-mail solicitations for this information.
• Verify a charity’s authenticity before making donations. The Federal Trade Commission’s website has a reference page on Charity Scams for more information.
JCB has a dedicated team actively monitoring and reacting to the global health situation, and we will continue to update the information and links on this page as necessary to provide continuous service to you during this pandemic. Please bookmark it and/or visit it often for JCB updates. We also encourage you to learn more about COVID-19 and to get the latest updates from the Centers for Disease Control and Prevention or your local health department website.