In keeping the health of our customers, employees, and communities as our number one priority, lobby service at all JCB Banking Centers will continue to be by appointment only. JCB drive-thru services will be open Monday through Friday with extended hours until 6 p.m. (with regular Saturday hours), and our ATMs and night depositories will remain accessible 24/7 for your convenience.
Also, out of an abundance of caution and for the continued health and safety of our employees, customers, and community, JCB will continue to require employees, customers, and guests to wear face coverings while in the bank.
To schedule an in-branch appointment during regular business hours, please use the following phone numbers:
Please note: Lobby service at our JayC Foods Banking Center (Seymour) will continue to be temporarily suspended.
Use the JCB Mobile Banking app on your phone or tablet device.
Utilize JCB Online Banking on your laptop or desktop computer.
Business Customers: Learn more about Business Online Banking.
We are following the recommendations of the Centers for Disease Control and Prevention (CDC) to help prevent the spread of viruses in our branches. This will help keep you safe when you visit us in person.
And, in light of COVID-19, JCB has enhanced our regular daily cleaning schedule in branches and offices, including disinfecting high-traffic and high-contact areas twice a day. This includes door handles, desks, countertops, ATMs, and light switches.
Our employees may, from time to time, use gloves to count and/or handle currency and coin during transactions.
We have additional hand sanitizers in all of our branches and offices for both customer and employee use.
If you have questions or need help enrolling in or accessing any of our electronic banking options,
please call us at 800-204-6477. Our call center is fully staffed and ready to serve you.
JCB’s Leadership Team and our Pandemic Committee continue to meet regularly to closely monitor the status of the pandemic based on information from local and national health officials.
Customers are increasingly and successfully using our electronic banking options, ATMs, and expanded drive-thru hours. And although lobby access is “by appointment,” in most cases JCB customers who want or need in-person service can call upon arrival to have an employee let them in to serve their banking needs.
We believe our current modes of operation still allow us to effectively provide the necessary products with extraordinary service while also considering the health and safety of our employees, customers, and our communities at large.
As with many significant events or news stories, the COVID-19 outbreak has brought out scammers and con artists. The scams take the form of e-mails and phone calls and follow the usual course of asking the recipient to click a link or attachment or to provide credit card or other personal information.
The most common scams reported so far revolve around:
We encourage you to remain vigilant for scams related to coronavirus and exercise caution in handling any e-mail with a COVID-19-related subject line, attachment, or hyperlink and be wary of social media pleas, texts, or calls related to the pandemic.
For your protection, we advise that you take the following precautions:
JCB has a dedicated team actively monitoring and reacting to the global health situation, and we will continue to update the information and links on this page as necessary to provide continuous service to you during this pandemic. Please bookmark it and/or visit it often for JCB updates. We also encourage you to learn more about COVID-19 and to get the latest updates from the Centers for Disease Control and Prevention or your local health department website.