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JCB eStatements

Access your account statements 24/7 with eStatements!

Access JCB eStatements via Online Banking with a single sign in. You can save statements to your computer or print on demand. Lost last month's statement? No problem, multiple months of statements are available.

  • Up to 18 months history
  • Access to check images
  • Receive email notification when your statement is available for retrieval

Enrollment in eStatements is easy!


In order to access eStatements, you must be an Online Banking user and log in from your PC. Not an Online Banking User? Sign Up Now.

New Online Banking users are prompted for enrollment with the initial log in. Simply select the accounts to enroll, verify the email address for notifications and click on the Electronic Statement Disclosure link to view the disclosure. Click the Accept button to complete your enrollment.

Existing Online Banking users who did not enroll at the initial login may enroll by logging into Online Banking on your PC, click the Options tab and scroll to the eStatement Enrollment section. Click Edit, select the accounts to enroll, verify the email address for notifications and click on the Electronic Statement Disclosure link to view the disclosure. Click the Accept button to complete your enrollment.

What is an eStatement?

An eStatement is an electronic version of your periodic statement. JCB eStatements contain the same information as your paper statement, in the same format and is presented as an Adobe Portable Document Format (PDF) file that you can view, print or save at your convenience.

How do I view my eStatements and cancelled checks?

  • Log into Online Banking and click on the Documents tab at the top of the page
  • Select the account to view
  • Select Checking eStatements from the document type drop down menu
  • Select the date range, click Submit
  • Statements will be listed in the Available Documents section
  • Just as with printed statements, check images are included and found on the last pages
  • Statements are available to view and print for up to 18 months

How much do eStatements cost?

There is no charge for eStatements.

What types of accounts are eligible for eStatement enrollment?

JCB eStatements are currently available for checking, savings and loan accounts.

How do I sign up for eStatements?

In order to access eStatements, you must be an Online Banking user. If not an Online Banking user, sign up Now.

New Online Banking users are prompted for enrollment with the initial log in. Simply select the accounts to enroll, verify the email address for notifications and click on the Electronic Statement Disclosure link to view the disclosure. Click the Accept button to complete your enrollment.

Existing Online Banking users who did not enroll at the initial login may enroll by logging into Online Banking on your PC, click the Options tab and scroll to the eStatement Enrollment section. Click Edit, select the accounts to enroll, verify the email address for notifications and click on the Electronic Statement Disclosure link to view the disclosure. Click the Accept button to complete your enrollment.

After enrollment, when will I receive my first eStatement?

  • JCB eStatements are available on the normal statement cycle date. For example, if your statement is normally dated the 10th of the month it will continue to cut on that cycle.
  • JCB eStatements are typically available within one business day of the cycle date. You will receive an email (to the email address you provide when you enroll) notifying you when your eStatement becomes available each month.

I signed up for eStatements. Why am I still receiving paper statements?

Contact Customer Service at 800-204-6477, or visit your local JCB Banking Center to inquire.

How far back can I access my eStatements?

Each eStatement will be retained online for 18 months. You may also print the statements or download to your own system as needed.

What software do I need to view eStatements?

Your eStatements will be delivered as an Adobe Portable Document Format (PDF) file. To access and retain a PDF file, you need the free Adobe Reader (version 6.0 or higher).

Will eStatements have the same information as paper statements?

Yes, your eStatement even contains your check images.

How can I change the email address that my eStatement notification is sent to?

Choose the Options tab in Online Banking to change your email address.

How will I know when my eStatements are available?

An email reminder will be sent (to the email address you provided) notifying you when your eStatement is available to view. Email notification is automatically enabled when you enroll for eStatements.

If I don’t receive or if I delete my email notification, can I still view my eStatement?

Yes, simply log into Online Banking and click on the Documents tab to view eStatements.

Can email notifications be sent to multiple email addresses?

Not at this time.

Why didn’t I receive my eStatement notification for this period?

  • An incorrect email address or email filter could be the issue. To confirm we have the correct email address, log into Online Banking and chose the Options tab to view or change the email address.
  • You may also need to review your email filter or junk mail settings to allow emails coming from jcbank.com. This will allow you to receive JCB notifications.
  • You will only receive an email notification if you are the primary account holder.

What if I want to receive paper statements again?

You may change your statement options by contacting Customer Service at 800-204-6477, or visiting your local JCB Banking Center.

My statement is no longer available online. How do I receive a copy of my statement?

You can request a copy of your statement by contacting Customer Service at 800-204-6477, or visiting your local JCB Banking Center.

I previously enrolled in eStatements and just opened a new account. Is that account automatically enrolled for eStatements?

No, you must add this account to eStatements. To do so, log into Online Banking on your PC, click on the Options tab and scroll to the eStatement Enrollment section. Click Edit, select the accounts to enroll, verify the email address for notifications and click on the Electronic Statement Disclosure link to view the disclosure. Click the Accept button to complete your enrollment.

Can I access my eStatements from Mobile Banking?

No, eStatements can only be viewed from a PC.