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JCB Mobile Banking

Go mobile and stay connected.

Online Banking users can bank on the move with Mobile Banking*. If you are already using Online Banking then Mobile Banking is a perfect fit. If not a current Online Banking user, Sign up Now.

With JCB Mobile Banking You May:

  • Access JCB account information on Mobile Device or Tablet
  • Download JCB apps for FREE
  • Locate the closest JCB ATM and Banking Centers with hours of operation
  • 24/7 access to account information
  • Check account balances
  • View deposits and withdrawals
  • Transfer funds between accounts
  • Make JCB loan payments
  • Pay bills
  • Instant Balance Feature allows quick access to balances without logging in

Download the JCB Mobile or Tablet Banking App!

Simply download the JCB Mobile or Tablet Banking App to log in!

For Your Phone


 On your device, open Google Play® or the App Store® and search for us, or select either of the download images below.
Get it on Google Play ButtonDownload on the App Store Button
*Standard airtime and data charges may apply. Availability subject to carrier limitations and phone capabilities.

For Your Tablet


 On your device, open Google Play or the App Store and search for us, or select either of the download images below.
Get it on Google Play ButtonDownload on the App Store Button
Available at Amazon Button

Mobile Banking FAQs

Click on the links below for answers to frequently asked questions.

What is Mobile Banking?

Mobile Banking provides quick, secure account access from your mobile phone. With this service you can see account balances, view transactions, transfer funds between accounts and find ATM and Branch locations.

How do I activate Mobile Banking?

To activate Mobile Banking you must be enrolled in Online Banking and have a mobile phone that can send and receive text messaging.

Is there a cost to Mobile Banking?

No. You can download the app for free or opt to have a link sent to your mobile phone in a text format.

Which accounts can I access using Mobile Banking?

You can access your checking, savings, certificates or loans. You select which accounts you would like to access through Mobile Banking during the enrollment process.

How current is the account and transaction information?

When you view your account balance, you see the current ledger balance. When you view transaction history, you see the most recently posted transactions.

How do I download the Mobile Banking app?

Before you can download the Mobile Banking app, you will need to complete the online Mobile Banking enrollment. Once enrolled, you will receive a text message containing a link to download the application. The system will automatically detect the type of phone you are using and will redirect you to your mobile phone application store (for example if you are using an iPhone you will be redirected to the application in the iTunes store). Click to install.

Which phones can I use for Mobile Banking?

Hundreds of models are supported, including these major brands: iPhone 4 and higher, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo and Sony Ericsson. Phones on a number of different operating systems are supported, including, but not limited to: Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS and Maemo.

Which mobile service carriers support Mobile Banking?

Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.

How secure is Mobile Banking?

Mobile Banking employs industry best practices with regard to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, Mobile Banking offers the following security safeguards:

  • Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by user name and password or by utilizing existing login credentials.
  • Encryption - 128-bit encryption is used for all transactions within Mobile Banking and between Mobile Banking and other solutions.
  • Fraud - Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience - Mobile Banking is protected against malicious attacks through software and server hardening measures.
  • Audit Ability - Mobile Banking provides full audit capabilities through event logs and event-based reporting.

Is my personal or financial information stored on my phone?

No. Mobile Banking does not save any files with personal or financial information on your mobile phone. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile phone. Those files do not contain any personally identifiable information.

I have a prepaid plan, can I use Mobile Banking?

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.

What if my phone number changes?

If your mobile phone number changes, simply update your mobile phone number in your Online Banking Options, Mobile Banking profile. Click Manage Devices to update the mobile phone number. Once the Main Menu is displayed, select the My Phones tab and locate the old phone number, select Change My Phone Number and then click Go. Once the Mobile Phone Number page is displayed, enter your updated phone number and click Next.

What if my Mobile Phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. To deactivate your mobile phone, see the question regarding "How do I stop using Mobile Banking on my phone?".

How do I stop using Mobile Banking on my mobile phone?

To stop using Mobile Banking on your mobile phone, simply log into Online Banking, click Options, scroll to Mobile Banking Profile, and click the Manage Devices button. Select My Phones tab, locate the appropriate phone number and select Stop Using This Phone For Mobile Banking, and then click Go.

Are the key words case sensitive?

No. Whether you type "BAL" or "bal," a response with your account balance information is sent to your mobile phone.

Why are my results sent as multiple messages?

Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiple messages - no more than five at a time.

What should I do if I don't get a response to a request?

Be sure you are signed up for Online Banking. Make sure you are sending text messages to 96924. Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname or address. Make sure the account you are requesting information on is set up under your Mobile Banking settings.

I have text messaging enabled on my mobile phone, why can't I receive text messages?

Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile phone. Short codes must be enabled to use Mobile Banking. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Banking messages.

Do I have to enroll in Mobile Banking to use my Tablet?

No, simply download the JCB Tablet Banking app and log into using your Online Banking login credentials.

Can I use my tablet to log into Online Banking?

Yes, JCB offers a Tablet Banking app. Find the FREE app in iTunes, Google Play or Amazon.

Terminology

  • Financial Institutions Identifier:
    The number that is displayed on your mobile phone when you receive a text from JCB.
  • Mobile Browser (WAP):
    A web browser designed for use on mobile devices.
  • Mobile App:
    Mobile apps, also called mobile applications, are software applications designed to run on smart phones. They are available through application distribution platforms which are typically operated by the owner of the mobile operating system (for example: Apple App Store, Android Market).
  • SMS (Short Message Service):
    This is a form of text messaging communication on mobile phones.
  • Short Codes:
    Designed to be easier to read and remember than normal telephone numbers. They are special telephone messages used when text messaging to a service provider.
  • Smart Phone:
    A device that lets you make telephone calls, but also adds features that you might find on a personal digital assistant or a computer. A smart phone also offers the ability to send and receive e-mail and edit Office documents, for example.