To unlock your disabled account, go to the Online Banking login, enter your Access ID and Submit. If prompted, answer challenge questions. When prompted for the password, click the link "Did you forget your password" located under the Submit button. Answer a few questions to receive a temporary password and access your account within minutes. If you choose not to request a password reset, you may contact Customer Service at 800-204-6477 to unlock the account and keep the same password.