Online banking is a powerful tool for managing your money. Enjoy the following benefits as well as all our mobile tools.
 | Ready to Get Started? |
Click on the links below for answers to frequently asked questions.
Click here to sign up for Online Banking. Should you have trouble with the enrollment process, please contact Customer Service at 800-204-6477 or visit your local JCB Banking Center to inquire.
Choose the LOG IN button in the upper right corner of this website.
Contact Customer Service at 800-204-6477 or visit your local JCB Banking Center.
With successful enrollment, access is immediate. Should you have trouble with the enrollment process, please contact Customer Service at 800-204-6477 or visit your local JCB Banking Center to inquire.
You will be able to view the personal accounts for which you are an owner or signer.
The Online Banking cut off time is 6 pm Eastern Standard Time.
No, the loan balance reflected on Online Banking is principal and interest only. This balance will not reflect any other applicable fees such as release fees, legal fees, etc. You are required to contact JCB directly to pay off a loan.
JCB offers up to 18 months of history via the All Transactions option under each account’s Transactions menu. For quick access, there are shortcut options to current and previous statement cycles also available via the Transactions menu.
Online Banking affords customized payment options depending upon the loan type. Simply go to the "Express Transfer" screen within Online Banking and choose the account to be debited from the drop down box at the top of the page. Next to the loan account to be credited, enter the dollar amount of the payment in the white text box and choose the type of payment to be made from the available options in the drop down box next to the payment amount text box. Click the "Next" button at the bottom of the page to submit the payment. An information verification screen will be displayed. If all information is correct, click the "Submit" button. A confirmation number will be assigned to the transaction and displayed for you. Retain the confirmation number.
Payment options by loan type are as follows:
Yes, however the act of paying a Cashline loan to a zero balance via Online Banking does not close the account.
JCB has no knowledge of or access to your password. Should you need to reset your password, you can do this by using the forgotten password link within Online Banking. Go to the Online Banking login, enter your Access ID and Submit. If prompted, answer challenge questions. When prompted for the password, click the link "Did you forget your password" located under the Submit button. Answer a few questions to receive a temporary password and access your account within minutes. This also works if your account is "locked out/disabled".
To unlock your disabled account, go to the Online Banking login, enter your Access ID and Submit. If prompted, answer challenge questions. When prompted for the password, click the link "Did you forget your password" located under the Submit button. Answer a few questions to receive a temporary password and access your account within minutes. If you choose not to request a password reset, you may contact Customer Service at 800-204-6477 to unlock the account and keep the same password.
No, the service is offered to personal banking customers at no charge.
If Online Banking is not accessed for a period of 6 months, the online account is closed due to inactivity.
Yes, if your personal financial software supports an included export format a file can be created and exported directly from Online Banking. Although JCB cannot support your personal financial software, there are some tips for getting started in the Help section. Information can also be exported into Excel and into your personal financial software from Excel.
Yes. Please contact Customer Service at 800-204-6477 or visit your local JCB Banking Center to sign up.
In the event that you find malware (malicious software, e.g. Virus, Worm, Trojan) on your computer, consider the following:
| If your checking account, debit card or credit card account information was used to shop online, it would be best practice to close the account and open a new one. |
| If yes, it would be best practice to go to a "clean" computer and change the password. Alternatively, to protect the account, go to the login page of each banking site and enter an incorrect password until the account is locked. This will ensure that no unauthorized access is gained to the account until you can make contact with the appropriate support personnel. |
| If the Internet connection is constant, it can be disconnected from the computer to ensure no communication happens between the malware and the source. |
MFA adds a layer of protection to your online account by letting you know it's really us and letting us know it's really you.
Click on the links below for answers to frequently asked questions.
Your answers should be easily remembered, yet not readily known by others. Try to avoid using answers that could change over time. Type your answers carefully as you will need to supply exactly the same answer if you are ever prompted with one of your security questions.
You will only be prompted to answer some of your MFA questions when a particular access characteristic appears to be unusual or not what the system considers typical behavior.
The security system takes into account factors such as the computer you typically use to access your online account, the computer security settings, and the browser typically used. Hundreds of factors such as these are used to create an account profile that is unique to you and allows the system to make decisions about whether the visitor attempting to access your account is likely to be you.
In addition to your online account log in credentials, a fraudster would have to have the answers to all your security questions in order to gain access to your online account. If a fraudster were to try and guess at the answers to your security questions, the system will lock the account for your protection.
Security experts recommend monitoring account activity regularly, so you are right on track. The added layer of MFA security is another safeguard which is applied to your online account.
Yes, you can both use the same computer to log in to your individual accounts. There is no limit to the number of people who may access their online accounts from the same computer. The system will maintain separate account profiles for each online account; the profiles may simply have some characteristics in common.
Anti-virus, anti-spyware and firewall software are crucial to safeguarding any information stored on your computer. Be sure to keep all versions and data definitions up to date for effective protection. The MFA security system compliments these protections. Having these security layers in place helps increase protection from individuals seeking to commit fraud.
Send us an email
(812) 522-3607
(800) 204-6477
Account Access
(800) 893-3683
PO Box 1001
Seymour, IN 47274
Equal Housing Lender
