Your Security Page
 
Your Security
 

At JCB, Security Is Top of Mind

We strive to provide security and dependability in all aspects of your banking experience and to ensure your privacy is protected.

Here are the most important numbers for JCB customers to know.

Checkmark IconLost or Stolen Debit Card
800-554-8969
Checkmark IconBill Pay Service Support
855-727-2739
Checkmark IconTelephone Banking
800-893-3682

Credit Bureau Information

TransUnion Home

www.tuc.com

800-680-7289 (Report Fraud)
800-916-8800 (Credit Report)
Fraud Victim Assistance Dept
PO Box 2000,
Chester, PA 19022-2000 

Experiean Home

www.experian.com

888-397-3742 (Report Fraud)
888-397-3742 (Credit Report)
PO Box 4500, 
Allen, TX 75013

Equifax Home

www.equifax.com

800-525-6285 (Report Fraud) 
800-685-1111 (Credit Report)
PO Box 740241, 
Atlanta, GA 30374

 A free annual credit report is available to you. Order yours today from one or all of the national consumer reporting companies, visit www.annualcreditreport.com, or call 877-322-8228.

Has Your Personal Security Been Compromised?

In the event your purse or wallet is stolen, consider the following:

Were there debit or credit cards in it?

You will need to cancel them right away. Look for instruction or phone numbers on past billing statements or issuer websites.

Were there checks or a checkbook in it?

A stop pay can be placed on checks and/or the account closed.

What other sensitive items may have been inside?

  • Driver's license or ID card
  • Cell phone
  • Social Security card
  • Insurance cards

Security Tips

Click on the links below to get important tips to protect your security.

Online and Telephone Shopping Tips

  • Use strong passwords. Strong passwords are complex and difficult to guess. Avoid family or pet names and your address. Opt for alpha-numeric using special characters when ever possible. Change your password often.
  • Protect your computer with anti-virus software, firewall and anti-spyware software. In addition, it is important to ensure all software and browser updates are current.
  • Ensure the merchant website is secure prior to entering any payment information. The web address should begin with https and/or you will see a lock displayed on the browser window.
  • Research the merchant reputation before you provide payment information. Check the Better Business Bureau website or a search engine for customer comments about the company.
  • When making a telephone purchase, only give card information when you have initiated the call and after verifying that you have reached the intended business.
  • Understand the terms of the agreement. It is important to understand return policy, cancellation policy, and the terms to which you agree to be bound. Additional fees are sometimes located toward the bottom of a lengthy agreement.
  • Use a credit card reserved only for online or telephone shopping so that there is a single itemized list of these purchases. Review the statement carefully.
  • Retain purchase confirmation for comparison to your credit card statement.
  • Ensure there is a way to make contact with the company should you encounter an issue.

Phishing Awareness Tips

  • Monitor all of your accounts on a regular basis. Be sure to properly end your online banking session by logging out of the system and then closing the browser window.
  • If you receive communication via email or telephone and are unsure of its legitimacy, call a previously established contact number to confirm the contact received was legitimate.
  • Consider the means of communication for relevance. If a text message were to be received on your cell stating that your debit card was compromised, but you have not established text alerts with the source of the text, the means of communication would dictate the text is a scam.
  • Never disclose sensitive personal information via unsecured email.
  • Only disclose sensitive personal information for legitimate business purposes and via contact initiated by you. If information is requested, the reason for the request should be explained and should be relevant to you. Prior to disclosing any information, take a few minutes, get your thoughts together and call back to a legitimate contact number.
  • Do not respond to information requests which do not disclose the name of the business requesting the information. In addition, read the communication carefully. Look for misspelled words, messages which attempt to scare you into clicking on a link, and improper grammar.
  • Be especially cautious when using public computers. Be aware of surroundings and individuals who may be watching. Log out of secure sites and close all browser windows completely after viewing banking information or shopping online from a public computer.

ATM Safety Tips

  • Be prepared. Have your card in hand as you approach the machine.
  • Have your PIN number memorized. Do not write it on the card or carry it with you.
  • Survey your surroundings as you approach the machine. Be cautious of individuals who appear to be loitering close to the machine. If you do not feel secure for any reason, choose a different machine.
  • Use an ATM during the day or at night only if the machine is well lit.
  • Inspect the machine for any type of suspicious adaptation. If you do not feel secure for any reason, choose a different machine.

Wallet Theft Preparedness Tips

  • Photocopy the contents of your wallet. In case of theft or loss of the wallet, you are prepared and equipped to quickly notify the appropriate bodies, cancel credit cards, etc.
  • Do not carry Social Security Cards in your wallet.
  • Do not carry unneeded credit or debit cards in your wallet.
  • Maintain a list of credit and debit card cancellation contacts as well as contact for insurance companies and credit reporting agencies so that you can act quickly should you have a need.
  • When traveling, take all unnecessary items out of your wallet or purse and place a copy of your emergency cancellation list in the outside pocket of your suitcase.

USB Drive Security Tips

  • Take advantage of security features such as password protection and encryption to protect data.
  • Ensure data contained on your USB drive is backed up in case the USB drive is lost or damaged.
  • Keep personal and business USB drives separate.
  • Protect your computer with anti-virus software, firewall and anti-spyware software. In addition, it is important to ensure all software and browser updates are current.
  • Never plug an unknown USB drive into your computer. A USB drive can contain virus software which could infect your computer and even steal information.

Privacy FAQs

Click on the links below for answers to frequently asked questions.

How does JCB define privacy?

JCB views privacy as the policies and procedures we use to protect our customers' identity and account relationship information.

Do you have to provide me with a privacy statement?

Yes. We provide the required Consumer Information Privacy Notice at account opening and any time a change is made to our privacy practices. You may also request a copy at any time.

Do the privacy statements apply to every JCB customer?

Our privacy statements apply only to consumers, not a commercial or business entity. (A consumer is a person who applies for, obtains or has obtained a financial product or service that is to be used for personal, family, or household purposes from a financial institution).

Are all my JCB accounts covered under these privacy statements?

Yes, all of your personal accounts are covered by our privacy policies.

Why does JCB keep such detailed information about my relationships with the bank?

JCB collects, uses and retains non-public personal information about customers only when it is reasonably necessary and useful in administering JCB business and in providing customers with significant benefits including fraud prevention and regulatory compliance.

What types of information are gathered about me?

JCB gathers general information such as your name and address, as well as account information and histories, credit histories, income information, and data relating to loans and transactions.

Who sees my information with JCB?

JCB shares your information on a strict need-to-know basis among its various divisions, as well as with companies that are owned by or subsidiaries of the bank.

Is my personal information shared with organizations or individuals outside JCB?

We do not provide your information to outside organizations or individuals with the exception of those that offer support services to JCB and are under strict guidelines maintaining the same criteria.